At LUKU, our commitment is to provide you with a seamless shopping experience, and that includes timely and reliable deliveries. Here’s what you can expect from our shipping policy:

Order Confirmation and Delivery

Upon order confirmation, we prioritize speedy delivery to ensure your purchase reaches you in a timely manner.

For orders totaling under Kes 10,000, a shipping fee of Kes 300 applies. However, for orders above this threshold, your merchandise will be delivered at no additional cost to you.

Quality Assurance

Every product in your order undergoes a rigorous quality check. This process guarantees that the product you receive is the exact one you ordered and that it meets our high-quality standards.

Shipping Process

LUKU entrusts your goods to efficient, experienced, and professional courier services. We make it our priority to ensure your product is delivered on time and in the same pristine condition as when it left our facility.

Order Tracking

As a valued customer, we offer you the convenience of tracking your order through your account. This enables you to stay informed about the status and location of your package.

Additionally, our team at LUKU proactively tracks products from our side to enhance your shopping experience, even during the shipping process.

Unforeseen Delays

In rare instances, factors beyond the control of LUKU or our trusted courier partners may cause shipment delays. If such situations arise, please rest assured that we are committed to identifying the causes, rectifying the issues, and ensuring a prompt and effective resolution to any shipment-related concerns.

Thank you for choosing LUKU. We appreciate your trust and look forward to serving you with a dedication to excellence in every aspect of your shopping experience. Should you have any questions or require further assistance, please do not hesitate to reach out to our dedicated customer support team.