Frequently Asked Questions

LUKU is an online men’s fashion company offering a wide range of products, ranging from from clothing to shoes and accessories. We bring together top-quality products for your shopping convenience.

Ordering on LUKU is simple. Browse our products, select the items you want, and add them to your cart. Proceed to checkout, provide your shipping and payment information, and confirm your order.

If you encounter issues adding products to your cart, it could be due to a technical glitch or the item is not in stock. We recommend refreshing the page, ensuring your browser is up-to-date, checking if the size you are trying to buy is available and checking your internet connection. If the problem persists, please contact our support team for assistance.

At the moment, LUKU only accepts mobile money payments on this website. However, plans are underway to have more payment methods available to make your online purchases easier and convinient.

Yes, we take your privacy and security seriously. LUKU uses advanced encryption technology to protect your personal information. Please refer to our Privacy Policy for more details.

Shipping costs and delivery times vary based on your location and the courier service to be used. You can find specific details during the checkout process.

Yes, LUKU has a hassle-free return and exchange policy. If you’re not satisfied with your purchase, contact our customer support team, and we’ll guide you through the process.

The cost of returning a product depends on the reason for the return. If the product is defective or not as described, we cover the return shipping costs. However, for non-defective returns, you may be responsible for return shipping fees. Check our Return Policy for details.

We often run promotions and offer discounts on various products. Check our website and subscribe to our newsletter and social media accounts to stay updated on the latest deals.

You can reach our customer support team via email at support@luku.com or by phone at 0715965858. We are here to assist you with any questions or concerns.

Absolutely! We are committed to providing authentic, top-quality products. LUKU partners with trusted suppliers to ensure your satisfaction.

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